FAQs

How do I pay for my order?

 

We currently only accept online card payments for orders, and can offer various ways for you to pay for your order, including MasterCard, Visa and American Express to our Paypal account. Paypal never share your financial information with us.

 

What information do I require

You will be asked for your credit or debit card number, the expiry date and the CVV number (card security number) when you place your order. The CVV number(card security number) is the last three digits on the signature strip on the back of your card.

Can I make changes to my order?

No, unfortunately, as we start to process your order as soon as we receive it, we cannot cancel or change your order. If you change your mind after we accept your order, you may return any goods to us for a full refund. We will refund the payment card the price paid for the item on receipt of the returned goods up to 30 days.

Can I make changes to my order?

 

It is within 7 working days from delivery date.

•You have proof of purchase (order number, delivery note, bank statement).

•The goods must be in an ‘as new’ condition and returned in the original, undamaged packagingalong with the accessories and free gifts received with it.

•The product must not have been used or installed or had any data inputted

•All sealed items must not be opened

Are your prices in Malaysia Ringgit (MYR)?

Yes, All pricing is in Malaysian Ringgit.

Does your prices include taxes?

All prices are inclusive of taxes.

Can I order from www.sinchanlee.com and collect from a store?

Yes, kindly email to us to specify which item you would like to purchase and visit our store on business day.

How do I know if you have received my order?

When you place an order you will receive an email from us acknowledging your order. The order acknowledgement will contain your order details of the goods ordered. 

How can I provide feedback about a product?

We look forward to hearing feedback about our products. You can send your feedback by clicking on the ‘Visit Us’ button on the the website.